SmartIce Announcements

SmartIce is experiencing networking issues related to one of the SmartIce cellular provider servers. The server vendor is aware of the issue, and is currently working on a resolution. You may experience intermittent behavior until the issue is resolved.

Some machines on your MACHINES page may display "No data available" under the "Vends" and/or "Events" headings, this is a temporary display issue on this page only. You can still see the accurate vend and event data for these machines on the Dashboard reports or the individual Machine reports.

Verizon has a fix for their issue and it shouldn't be too long until they are completely back up and running.

For users that have Verizon, they are currently experiencing an issue. This is a nationwide issue for Verizon users and it's sporadic unfortunately. I know that they are working to fix the issue today.

The email sending service that SmartIce uses for sending event notification emails is having an issue delivering some emails. They are aware of the issue, and are working on a resolution for it. You may experience delayed or failed notification email delivery until the issue is resolved.

SmartIce is experiencing networking issues related to one of the SmartIce cellular providers, and Ice House America is investigating the issue. You may experience intermittent behavior until the issue is resolved.

The email sending service that SmartIce uses for sending event notification emails has been made aware of issues with SmartIce sending emails to @txt.att.net addresses. This is an address some may be using for getting notifications sent as txt message to phones. They have looked into the issue and report that the issue appears to be on AT&T's end. You may experience delayed or failed notification email delivery to those addresses until the issue can be resolved. We will update you as information is available and once the issue is resolved.

The SmartIce servers are experiencing networking slowness with one of the SmartIce cellular providers, and Ice House America is investigating the issue. You may experience intermittent behavior until the issue is resolved.

Have questions? Our customer service email address has changed to SmartIce@IceHouseAmerica.com – please update in your contacts!

SmartIce Customers: We are changing our payment processing company and for security reasons cannot transfer credit card information. Please be on the lookout for an email with a link to update your credit card information to continue your recurring billing. If you have any questions regarding this, please send an inquiry to customerservice@mysmartice.com.