SmartIce Announcements
| Summary | Announcement Date | |
|---|---|---|
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Service Announcement
|
The email sending service that SmartIce uses for sending event notification emails has been made aware of issues with SmartIce sending emails to @txt.att.net addresses. This is an address some may be using for getting notifications sent as txt message to phones. They have looked into the issue and report that the issue appears to be on AT&T's end. You may experience delayed or failed notification email delivery to those addresses until the issue can be resolved. We will update you as information is available and once the issue is resolved. |
2019-03-15 |
|
Service Announcement
|
The SmartIce servers are experiencing networking slowness with one of the SmartIce cellular providers, and Ice House America is investigating the issue. You may experience intermittent behavior until the issue is resolved. |
2019-02-11 |
|
Service Announcement
|
Have questions? Our customer service email address has changed to SmartIce@IceHouseAmerica.com – please update in your contacts! |
2018-09-18 |
|
Service Announcement
|
SmartIce Customers: We are changing our payment processing company and for security reasons cannot transfer credit card information. Please be on the lookout for an email with a link to update your credit card information to continue your recurring billing. If you have any questions regarding this, please send an inquiry to customerservice@mysmartice.com. |
2018-07-10 |
|
Feature Announcement
|
New SmartIce Features! |
2017-05-08 |
|
Feature Announcement
|
New SmartIce Features! |
2017-03-20 |
|
Feature Announcement
|
New SmartIce Features! |
2017-01-12 |
|
Service Announcement
|
UPDATE - IHA has been notified by the cellular provider that the issue should be resolved now. We have also gotten several reports that customer cellular routers have returned to normal operation. If your cellular router has not returned to normal operation, try power cycling it to see if it re-establishes a network connection. |
2016-12-13 |
|
Service Announcement
|
The SmartIce servers are experiencing networking slowness, and Ice House America is investigating the issue - you may experience intermittent behavior until the issue is resolved. |
2016-03-18 |
|
Service Announcement
|
The SmartIce web development team will be conducting planned systems maintenance starting Tuesday, March 1, 2016 at 4:00 AM EST, lasting 5 hours. During this time, you may not be able to login to or access beta.mysmartice.com. After the maintenance window, SmartIce should return to normal operation. |
2016-02-28 |